P403 Enhanced pan-European Supplementary Services

Rationale
The ordinary supplementary services (examples: Call Waiting, Follow me) have not been very successful up to now in Europe. However, in the US these services seem to become very popular as so-called "Class" services. PNOs are implementing digital exchanges in their network and some of them are also planning and developing customised "supplementary services" (some of them based on the idea of these Class services in the US). These services increase the amount of (completed) calls and also improve the competitiveness of PNO's network. Some of them have interest on a Europe-wide level. New services might demand a new generation of terminals (e.g. with display). It is of paramount importance that European PNOs in the development phase undertake common investigations to ensure:

1. user friendliness on a European level in order to avoid frustration of the user expectation
2. operation on a European scale, European inter working
3. a common strong position in the case of new terminal requirements (screen terminal)

Objectives
The main objective of this project are to:

• develop new customer oriented services (definition, specification) and harmonise the ongoing work in these areas in PNOs
• define the capabilities, as much as possible implementation independent in order to promote the implementation of the new capabilities as much as possible; however, to meet usability requirements, to promote the fast introduction of the new capabilities, to avoid inter working problems (in case of end-to-end signalling) it is unavoidable to define terminal capabilities on a low level;
• define terminal capabilities taking into account blind and visually impaired access to screen based telephone.

Participants AF BT DK DT FT HT IT MP NL NT OG TE PT

Duration - Project start: Feb 94 - Project finish: Aug 96

Results for Full Publication

• Deliverable 2 - Network and Terminal Requirements